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Achieve after-sales excellence

With online reviews available in seconds, opinions rapidly shared on social media and significant developments in product and service reliability and quality, consumer expectations are at an all-time high. The UK house building industry is no exception and needs to act fast to offer customers the communication, care and attention they deserve with our snagging software.

Effectively manage your customer journey after a sale and resolve issues efficiently with the Care module, part of Eque2’s Housebuilding software.

The Customer Care module, part of Eque2’s Housebuilding software, allows you to achieve after-sales excellence in four steps:

1. Fix customer issues faster

Automatically allocate subcontractors to any problems as soon as they are logged and set appointments for site visits and inspections.

2. Automatically keep customers updated

Send customers automated progress updates via email and text, freeing up staff time and keeping customers informed with faster, better after-sales care.

3. Easily access information

From customer names and addresses to plot specification details, streamline and speed up customer service processes for a more efficient response.

4. Monitor resolution performance

Record every detail of every exchange using document management and useful workflows, so you have all the data you need for past and future leads at your fingertips.

Reports on job categories, problem types, sites and subcontractors enable house builders to analyse potential issues and identify whether the cause of a problem is due to design, specification, customer or workmanship.

Bloor use sales module
for improved efficiencies

The Care module works as a deposit for all our customer interactions and helps us track the maintenance jobs we assign to various plots allowing us to streamline the previous manual processes. It is now the sole place our customer care department need to go find the information they need.

Bloor Homes

With your company’s reputation riding on the quality of your after-care and customer service after sales, customer care shouldn’t be an afterthought.

With the Customer Care module, you can effectively manage the customer journey after the sale by logging and tracking issues until they’re resolved.

You may also be interested in other Eque2 solutions

Construction accounting / ERP, contract costing and commercial management software for Sage Accounts and Microsoft Dynamics 365 Business Central for companies from start up to enterprise.

Construction estimating software for main contractors, sub contractors and professional freelance quantity surveyors. Available standalone or integrated into Eque2 ERP solutions.

Maintenance & field service management software designed for contractors of all sizes either in the reactive building and property maintenance sector or those with a maintenance arm to their contracting business.

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