1. Fix customer issues faster
Automatically allocate subcontractors to any problems as soon as they are logged and set appointments for site visits and inspections.
2. Automatically keep customers updated
Send customers automated progress updates via email and text, freeing up staff time and keeping customers informed with faster, better after-sales care.
3. Easily access information
From customer names and addresses to plot specification details, streamline and speed up customer service processes for a more efficient response.
4. Monitor resolution performance
Record every detail of every exchange using document management and useful workflows, so you have all the data you need for past and future leads at your fingertips.
Reports on job categories, problem types, sites and subcontractors enable house builders to analyse potential issues and identify whether the cause of a problem is due to design, specification, customer or workmanship.
Bloor use sales module
for improved efficiencies
The Care module works as a deposit for all our customer interactions and helps us track the maintenance jobs we assign to various plots allowing us to streamline the previous manual processes. It is now the sole place our customer care department need to go find the information they need.
With your company’s reputation riding on the quality of your after-care and customer service after sales, customer care shouldn’t be an afterthought.
You may also be interested in other Eque2 solutions
Construction accounting / ERP, contract costing and commercial management software for Sage Accounts and Microsoft Dynamics 365 Business Central for companies from start up to enterprise.
Construction estimating software for main contractors, sub contractors and professional freelance quantity surveyors. Available standalone or integrated into Eque2 ERP solutions.
Maintenance & field service management software designed for contractors of all sizes either in the reactive building and property maintenance sector or those with a maintenance arm to their contracting business.